HubSpot Service Hub implementation and Shopify customer retention for brands that want customers to stay

Customers who stay, refer, and review. We implement HubSpot Service Hub, build customer success operations for Shopify brands, and ship the retention and review systems that keep revenue compounding. The experience that turns a one-time buyer into a ten-year customer. Need help with the marketing that brings them in? See our SEO and marketing work. Want to automate the follow-up? Check out our automation services.
See our case studies

What we build

01.HubSpot Service Hub implementation

Full Service Hub implementation including ticket pipelines, SLA management, knowledge base, customer portal, feedback surveys, and the Customer Success Workspace. Health scores and renewal forecasts on a single CSM dashboard. Onboarding within 4 to 8 weeks.

02.Shopify customer retention systems

Retention flows in Klaviyo, HubSpot, or Attentive. Subscription mechanics through Recharge, Skio, or Shopify Subscriptions. Replenishment automations, win-back sequences, and VIP tiering. The retention work that lifts repeat purchase rate by measurable points.

03.Reviews, reputation, and referrals

Review automation with Stamped, Okendo, Yotpo, or Trustpilot. Referral programs through Friendbuy or ReferralCandy. Reputation monitoring across Google, Trustpilot, and platform-specific review sites. The systems that turn happy customers into your best marketing channel.

04.Help desk and AI assist

Service Hub help desk, Intercom, Gorgias, Zendesk, or Front. Custom knowledge bases. Breeze Customer Agent or AI-powered first responses. Ticket deflection that improves customer experience instead of hiding behind FAQs.

Built for global brands across industries

Customer success and retention work for brands across apparel and fashion, beauty and personal care, food and beverage, pet, health and wellness, home and garden, outdoor and sporting goods, jewelry, industrial and B2B distribution, automotive, furniture, and electronics. Serving North America, the United Kingdom, Europe, Australia, and the MENA region.

The eSolve difference

  • Senior delivery only. The person on your sales call is the person doing the work. No bait-and-switch to junior staff.

  • You own everything. Code in your GitHub. Themes in your Shopify admin. Portals in your HubSpot account. No lock-in.

  • Weekly cadence, fixed scope. One standing call, one backlog, one Loom recap. No surprise invoices.

Frequently Asked Questions.

Ready to keep customers coming back?

Tell us what your retention looks like today. We will map the system and tell you what it takes.